Refund Policy

This policy covers Instastarz subscription charges — what a seller pays us for their Store, Store + App, or Store + App + AI Photoshoot plan. It does not cover orders placed with individual sellers on their own storefronts — refunds for a product you bought from an Instastarz-powered store are that seller's responsibility, not ours, since we're the storefront platform, not the merchant of record for their goods.

The Free plan costs nothing, so there's nothing to refund. You can use it indefinitely or upgrade at any time.

You can cancel a paid plan at any time from your dashboard. Cancellation stops future billing but does not refund the current billing period — you keep access to your paid features until the end of the period you've already paid for, then your store reverts to Free.

If you're charged in error — a duplicate charge, a charge after you cancelled, or a charge that doesn't match your plan — email us within 30 days and we'll refund the erroneous amount in full.

We don't prorate refunds for downgrading or cancelling partway through a paid month, since the subscription grants access for the full period regardless of how much you use it.

Approved refunds are issued to the original payment method via Razorpay or Stripe, typically within 5-7 business days depending on your bank.

Email hello@instastarz.in with your store slug and the charge in question.